Per-unit inspection, condition grading, photographic documentation, restock or quarantine routing, return-reason data flowing back to your dashboard. $2.00/unit inspection + $1.00/item processed.
Most brands underestimate the operational complexity of returns. A returned unit isn't "just put it back on the shelf." Here's the full workflow.
Loop, Returnly, Happy Returns, or native Shopify returns — your platform generates the return label. Customer ships back to our LA address.
Returned package received at our dock. RMA number scanned, matched to the original outbound order. Items unpacked and staged for inspection.
Every returned unit inspected against your return policy. Condition graded: A-grade (resaleable), B-grade (open-box discount), C-grade (damaged/unsellable). Inspection photographed.
A-grade units go back into available-to-sell inventory. B-grade units routed to liquidation queue or open-box program. C-grade units quarantined with photo documentation for warranty claim or write-off.
Customer-stated return reason captured. Inspector observations recorded. Patterns flagged (e.g., "sizing issue" trending up by SKU). Data flows back to your dashboard for product team review.
Once inspection completes, your platform receives the disposition. Refunds, exchanges, or store credit triggered per your policy. Customer notified.
Returns are the difference between a healthy DTC operation and one that's silently bleeding inventory. Done well, returns recover 70-85% of returned units back to sellable inventory. Done poorly, returns become a write-off pipeline.
Every unit inspected individually. Condition graded against your specific return policy. Photo documentation for every unit graded B or worse.
Swimwear, intimates, opened beauty — different handling than standard apparel. We follow category-specific protocols.
A-grade units are back in available-to-sell inventory within 5 business days of return receipt. Faster than most 3PLs.
Customer return reasons + inspector observations create the dataset your product team needs to fix the actual problem (sizing inconsistency, packaging fragility, color mismatch, etc.).
Native integration with the major returns platforms. RMA flow, refund triggering, exchange workflow all automated.
B-grade units that won't restock at full price routed to liquidation channels (open-box programs, employee sale, B-stock platforms) for partial value recovery.
Fashion returns at 25-40%. Sizing, color, fit. Each return needs inspection and grading. Photo documentation reduces fraudulent return disputes.
Opened beauty isn't restockable. Inspection for tampering, opened seal detection, hygiene-aware disposition.
High-value units need thorough inspection. Anti-static handling, accessory verification, packaging condition assessment.
Less common — most subscription is non-returnable. When it does happen, cohort-aware processing.
January return volume spikes 200-300% from December. Capacity pre-allocated. Same per-unit pricing, no surge fees.
Returns automation platforms streamline the customer-facing flow. We handle the warehouse-side workflow that automation platforms don't touch.
Returns priced per inspection: $2.00/unit (covers inspection, QC, and verification against original order). Plus $1.00 per item processed (covers physical handling, restock or quarantine routing, and inventory update). No additional fees for grade-routing or photo documentation.
Every line item itemized. ACH/wire billing.
Powered by ShipHero WMS. Orders flow into your picking queue in real time. Inventory pushes back across all connected channels simultaneously. No batch syncs, no daily delays, no manual reconciliation.
If your platform has an API, we can almost certainly integrate. ShipHero WMS supports REST API, webhooks, FTP, and custom EDI mappings. Custom integrations are quoted separately.
Ask about your platformWe'll send back an itemized estimate within 24 hours. No sales scripts, no pressure, no contracts. Real numbers from a real operator.
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