Every packout uses your packaging. Tracking emails come from your domain. Customer-facing communication looks 100% like your brand. The fulfillment partner is invisible by design.
White-label is the default at most 3PLs — but it requires intentional discipline. Here's what "invisible to your customer" actually looks like in practice.
Your branded boxes, custom tissue, branded tape, branded inserts, return slips — all stored at our facility as standard packout. Every order packed with your materials, not generic.
Outbound packages have zero Matrix Fulfillment branding. No logos, no "shipped by Matrix" stickers, no inserts mentioning us. Customers cannot tell their order came from a 3PL.
Branded tracking notifications sent from your domain (e.g., tracking@yourbrand.com) instead of a generic 3PL email. Set up via SMTP or branded notification service.
Return labels show your business address (or a forwarding address that routes to us). Customers ship returns back to what they believe is your warehouse.
Customer service contact info on packing slips and emails is yours — your email, your phone, your help center. We don't take customer calls.
Pick tickets, BOLs, internal documents reference your brand. Carrier manifests show your business name as shipper of record.
Some 3PLs charge extra for "branded packout" or "white-label service." We treat it as standard. Your brand is your asset. We're not entitled to dilute it.
White-label isn't a tier upsell at Matrix. It's how every account ships by default. No premium fee for your brand on your packages.
We store your branded packaging materials on-site. No storage fee, no handling surcharge for using your boxes instead of generic ones.
Your domain, your sender name, your post-purchase upsell. Set up via Klaviyo, SMTP, or branded notification service.
Packing slips, return slips, gift messages — all use your brand assets, your tone, your contact info. We design templates with your team; you own the look.
Shipping labels show your business name as shipper of record, with our facility as the physical origin. No "Matrix Fulfillment" anywhere on the label face.
Some brands prefer their 3PL relationship not be public. Standard NDAs available. Reference clients shared only with explicit permission.
Luxury, beauty, fashion. Customer unboxing is part of the brand. 3PL visibility breaks the spell.
Every box arrival is a brand impression. Visible third-party fulfillment dilutes that impression.
If your brand story is "small batch, hands-on, artisan," customers seeing a generic 3PL packout breaks credibility.
Some operators run multiple brands. White-label keeps each brand's identity separate even when they ship from the same dock.
Some retail drop-ship programs require shipments appear to come from the brand directly. White-label is mandatory, not optional.
Brands where the celebrity association is the brand. Generic 3PL branding undermines the personal connection.
White-label is included at no premium. Standard pick & pack pricing applies — as low as $0.50/order at volume, $1.50 base + $0.35 per additional item at standard rates. Your packaging materials stored at no additional storage fee.
Every line item itemized. ACH/wire billing.
Powered by ShipHero WMS. Orders flow into your picking queue in real time. Inventory pushes back across all connected channels simultaneously. No batch syncs, no daily delays, no manual reconciliation.
If your platform has an API, we can almost certainly integrate. ShipHero WMS supports REST API, webhooks, FTP, and custom EDI mappings. Custom integrations are quoted separately.
Ask about your platformWe'll send back an itemized estimate within 24 hours. No sales scripts, no pressure, no contracts. Real numbers from a real operator.
Prefer to talk? (305) 240-3315